Shipping Policy

    Last Updated: July 2026

    Introduction

    Thank you for shopping with UrbanZora. We are committed to delivering your orders safely and on time. This Shipping Policy explains our order processing timelines, shipping methods, delivery estimates, and other important information related to shipping.

    By placing an order on UrbanZora, you agree to the terms outlined in this Shipping Policy.

    Order Processing

    • Orders are processed within 1–3 business days after successful order confirmation.
    • Orders placed on weekends or public holidays will be processed on the next business day.
    • During festive seasons, promotional events, or periods of high order volume, processing times may be slightly longer.

    Shipping Coverage

    We currently ship orders across India.

    At this time, international shipping is not available.

    Shipping Charges

    • Free shipping may be available on eligible products or during promotional campaigns.
    • Any applicable shipping charges will be displayed at checkout before payment.
    • Additional shipping charges may apply for remote or difficult-to-service locations.

    Estimated Delivery Time

    • Metro Cities: 3–5 Business Days
    • Tier 2 & Tier 3 Cities: 4–7 Business Days
    • Remote Locations: 5–10 Business Days

    Delivery timelines are estimates and may vary due to courier availability, weather conditions, public holidays, or unforeseen circumstances.

    Order Tracking

    Once your order has been dispatched, you will receive a shipping confirmation via email and/or SMS containing:

    • Tracking Number
    • Courier Partner Details
    • Shipment Tracking Link (if available)

    You can use the tracking information to monitor the status of your order.

    Delivery Delays

    Although we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

    • Severe weather conditions
    • Natural disasters
    • Public holidays
    • Courier operational delays
    • Government restrictions
    • Other unforeseen logistical issues

    UrbanZora is not responsible for delays caused by third-party courier partners.

    Incorrect Shipping Address

    Customers are responsible for providing accurate shipping information at the time of placing an order.

    If an incorrect or incomplete address is provided:

    • Delivery may be delayed or unsuccessful.
    • Additional shipping charges may apply for re-delivery.
    • Orders returned due to an incorrect address may require repayment of shipping charges before reshipment.

    Failed Delivery Attempts

    Our courier partners generally make multiple delivery attempts.

    If delivery cannot be completed after repeated attempts, the order may be returned to our warehouse. Reshipping charges may apply.

    Damaged or Tampered Packages

    If you receive a package that appears damaged or tampered with:

    • Please do not accept the package whenever possible.
    • Contact our customer support immediately.
    • Share clear photographs of the package and product within 48 hours of delivery.

    We will investigate the issue and assist you in accordance with our Return & Refund Policy.

    Order Status Updates

    Customers will receive email and/or SMS notifications regarding:

    • Order Confirmation
    • Order Processing
    • Shipment Dispatch
    • Delivery Status

    Contact Us

    If you have any questions regarding shipping or delivery, please contact our Customer Support team.

    UrbanZora

    Email: urbanzoramart@gmail.com

    Website: https://urbanzora.com