Return & Refund Policy

    Last Updated: July 2026

    Introduction

    At UrbanZora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted.

    By placing an order on UrbanZora, you agree to the terms outlined in this policy.

    Return Eligibility

    You may request a return if:

    • The product is damaged or defective upon delivery.
    • You received the wrong item.
    • The product is significantly different from its description.

    To be eligible for a return:

    • The request must be submitted within 7 days of delivery.
    • The product must be unused, unworn, unwashed, and in its original condition.
    • All original tags, labels, packaging, and accessories must be intact.
    • Proof of purchase or order confirmation must be provided.

    Non-Returnable Items

    The following items are generally not eligible for return unless they are damaged or incorrect:

    • Innerwear and intimate apparel
    • Personal care products
    • Beauty products that have been opened or used
    • Gift cards
    • Items marked as “Final Sale” or “Non-Returnable”

    Return Process

    To initiate a return:

    1. Contact our customer support team.
    2. Provide your order number and the reason for the return.
    3. Share photographs if the item is damaged, defective, or incorrect.
    4. Once approved, return instructions will be shared with you.

    Please do not return any product without prior approval.

    Refund Process

    After we receive and inspect the returned product:

    • If approved, your refund will be processed to the original payment method.
    • Refunds are generally processed within 5–7 business days after approval.
    • Depending on your bank or payment provider, the amount may take additional time to reflect.

    Replacement Policy

    Where applicable, we may offer a replacement instead of a refund if:

    • The item is damaged.
    • The wrong product was delivered.
    • A manufacturing defect is identified.

    Replacement requests are subject to product availability.

    Cancellation Before Shipment

    Orders may be cancelled before they are shipped.

    Once an order has been dispatched, it cannot be cancelled. Please refer to our Cancellation Policy for complete details.

    Return Shipping

    If the return is due to:

    • Our error (wrong product, damaged item, defective product), return shipping will be arranged or reimbursed where applicable.
    • Customer preference or any reason not covered under this policy, return shipping charges may apply.

    Damaged or Incorrect Products

    If you receive a damaged, defective, or incorrect product:

    • Contact us within 48 hours of delivery.
    • Share clear photographs of the product and packaging.
    • Our team will review the request and provide an appropriate resolution.

    Refund Exceptions

    Refunds may not be approved if:

    • The product has been used, washed, or altered.
    • Original tags or packaging are missing.
    • The return request is made after the eligible return period.
    • The product falls under the non-returnable category.

    Contact Us

    If you have any questions regarding returns or refunds, please contact our Customer Support team.

    UrbanZora

    Email: urbanzoramart@gmail.com

    Website: https://urbanzora.com